Jump to ContentJump to Main Navigation
Good Enough for Government WorkThe Public Reputation Crisis in America (And What We Can Do to Fix It)$
Users without a subscription are not able to see the full content.

Amy E. Lerman

Print publication date: 2019

Print ISBN-13: 9780226630175

Published to Chicago Scholarship Online: January 2020

DOI: 10.7208/chicago/9780226630342.001.0001

Show Summary Details
Page of

PRINTED FROM CHICAGO SCHOLARSHIP ONLINE (www.chicago.universitypressscholarship.com). (c) Copyright University of Chicago Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in CHSO for personal use.date: 27 October 2021

Putting Lessons into Practice

Putting Lessons into Practice

(p.181) Ten Putting Lessons into Practice
Good Enough for Government Work

Amy E. Lerman

University of Chicago Press

Building on discussion in earlier chapters, this chapter empirically tests the consequences of different crisis communication strategies. Data from survey experiments suggest that the way political elites respond to crisis—whether they accept responsibility or instead take a defensive position; whether they offer specific steps to ensure that problems will not recur or instead opt to put off concrete reforms—can have a significant effect on how citizens perceive potentially damaging events. Specifically, proactively addressing a crisis shapes how citizens perceive a negative event, how likely they believe the government is to resolve the problem, and how satisfied they are with the government response.

Keywords:   Reputation crisis, crisis response, political communication, the 4 “R’s”

Chicago Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.