- Title Pages
- Vignette One Booking a Room
- 1 Theoretically Checking In
- Vignette Two Plaza Memories
- 2 Design and the Chambermaid
- Vignette Three “For Your Safety”
- 3 A Textbook Case
- Vignette Four The Hotel as Mise-en-Scène
- 4 Laboriously Unreal
- Vignette Five You’re Doing Research Where?
- 5 Go Green
- Vignette Six Chicago and Thick Description
- 6 “We Truly Listened to Our Guests”
- Housekeeping By Design
- University of Chicago Press
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