This chapter provides a discussion on the nature of work franchisees perform at Sign Masters. In particular, it considers the roots of uncertainty they face. The troubles of Sign Masters are often pinned on Stu Beyer, the founder. Beyer's mistakes in running franchise units are addressed. It is noted that he sold the company store because of a financial crisis, but in doing so, he lost far more than a revenue stream. Sign Masters became a weaker company as a result of the scoured trust that franchisees once held in Stu Beyer. Thus, Beyer added to the financial sufferings of many franchisees by designing a franchise system with a limited range of services, and he continued their troubles with a poor marketing strategy, poor technical and franchisee support, and weak criteria for franchisee selection. It can also be stated that custom products and franchising are strange bedfellows.
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