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Brody, D. (2016-10-17). Design and the Chambermaid: Mary Bresnan’s and E. M. Statler’s Service Code. In Housekeeping By Design: Hotels and Labor. : University of Chicago Press. Retrieved 23 Sep. 2021, from https://chicago.universitypressscholarship.com/view/10.7208/chicago/9780226389264.001.0001/upso-9780226389097-chapter-005.