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Housekeeping By Design
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Housekeeping By Design: Hotels and Labor

David Brody

Abstract

In this book, author David Brody asserts that hotel workers, and by extension all workers, need to be considered as more than just facilitators of the consumer experience and need to be integrated into the design process. Brody describes how service workers’ labor can make or break a guest’s stay at a hotel, but when management disregards employees’ needs, the ramifications on individual workers’ lives and bodies can become catastrophic and the impact on business can lead to unintended disadvantages. Brody argues that if hotel service employees had more say about design, the industry would cha ... More

Keywords: hotels, hotel service, service work, housekeeping, design, service design, hotel design, sustainability, pedagogy

Bibliographic Information

Print publication date: 2016 Print ISBN-13: 9780226389097
Published to Chicago Scholarship Online: May 2017 DOI:10.7208/chicago/9780226389264.001.0001

Authors

Affiliations are at time of print publication.

David Brody, author
Parsons School of Design, the New School