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Housekeeping By DesignHotels and Labor$
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David Brody

Print publication date: 2016

Print ISBN-13: 9780226389097

Published to Chicago Scholarship Online: May 2017

DOI: 10.7208/chicago/9780226389264.001.0001

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PRINTED FROM CHICAGO SCHOLARSHIP ONLINE (www.chicago.universitypressscholarship.com). (c) Copyright University of Chicago Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a monograph in CHSO for personal use (for details see http://www.chicago.universitypressscholarship.com/page/privacy-policy).date: 18 August 2018

Introduction

Introduction

Chapter:
(p.1) Introduction
Source:
Housekeeping By Design
Author(s):

David Brody

Publisher:
University of Chicago Press
DOI:10.7208/chicago/9780226389264.003.0001

In the book’s introduction, Brody describes a memory of staying at the Bethesda Marriott hotel as a teenager and uses it to illustrate the way hotel service workers are considered by guests and management as an invisible given. He then discusses the importance of considering design and the ways people interact with it in spaces like hotels. Brody draws on the idea that design reifies power dynamics, and focuses on the issue of service design. Brody uses the introduction to outline the chapters of the book, as well as to describe the ways in which his writing has been informed by theory, historical sources, and the fields of tourism and leisure studies, as well as the author’s own work interviewing housekeeping workers.

Keywords:   hotel service, service work, service design, hotel design, housekeeping, hotels

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