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Manning, P. (2003-07-15). Processes: Information Technology as a Source of Drama. In  (Ed.), Policing Contingencies. : University of Chicago Press,. Retrieved 20 Jul. 2018, from http://chicago.universitypressscholarship.com/view/10.7208/chicago/9780226503523.001.0001/upso-9780226503516-chapter-7.